FAQS
General Questions
Why are your stamp prices cheaper than the post office?
We legally acquire stamps from businesses and the public, including surplus commercial mail, company liquidations, wedding invitations, and collections from philatelists. All of our procurement processes and transactions comply with Canadian law and are supervised by our legal team. By sourcing large quantities of stamps through these channels, we can offer them at lower prices to our customers.
Are your stamps authentic Canada Post stamps?
Yes, all the stamps we sell are genuine stamps issued by Canada Post. Each stamp goes through rigorous authenticity checks to ensure they are legitimate and usable. We also provide a refund guarantee for any issues. Additionally, any fraudulent or counterfeit stamps are reported to the appropriate authorities to protect our customers.
Is it legal to buy stamps at a price below their face value?
Yes, it is legal to buy and sell used stamps at prices below their face value according to Canadian law. This is a common practice, especially among collectors or businesses that use stamps for mailing purposes.
What is the condition and authenticity of your stamps?
All our stamps are authentic, unused, and in excellent condition, suitable for both mailing and collecting. Unless otherwise stated, the stamps come from full sheets, booklets, or rolls and have no damage or signs of wear.
Do I need to be in the mailing or shipping business to buy from you?
No, you do not need to be involved in mailing or shipping to purchase from us. We sell stamps to anyone who intends to use them for legitimate mailing purposes or for personal collections.
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Are these current Permanent stamps or just for collection purposes?
Yes, these are Permanent™ stamps, which means their value is always equal to the current domestic postage rate in Canada. You can use them for mailing letters or to cover the full postage of any Canada Post service, or keep them as collectibles.
Do you accept returns?
Yes, we accept returns within 14 days of receiving your order. A full refund will be provided for any items returned in their original condition. Please refer to our Terms and Conditions for more details on returns.
Do you charge sales tax?
Depending on Canadian tax laws, some stamp purchases may be subject to sales tax. The applicable tax will be automatically calculated based on your location and shown at checkout.
Do you offer bulk discounts or accept negotiated prices?
We do not offer bulk discounts or accept negotiated prices at this time. Our prices are already set at the lowest possible rate based on market value.
How long will you hold my order until I pay?
We will hold your items for up to 10 days after you place an order to give you time to complete the payment. If payment is not received within this period, we will notify you and relist the items. If your payment arrives after the items are relisted and they are no longer available, we will refund your payment.
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How Long Will It Take to Get My Stamps?
All orders include tracking information, which will typically be sent via email within 4 business days of shipment. The estimated shipping time is 5 business days, and most orders are delivered within 7-14 days. You can track your order using the tracking number provided here: Canada Post Tracking.
If you have any questions about your order, please feel free to contact us via email: support@torontopostoffice.com.
How Much Do You Charge for Shipping?
- We offer free shipping when you purchase over 60 Canadian dollars
- For purchases under 60 CAD, you will be charged 15 CAD for shipping
What is your return policy?
- We offer a full refund if a request is made within 12 hours of placing the order.
- Once the items have been shipped, we do Temporary not support refunds.
- If the customer wishes to return or exchange the items after receiving them, the customer will be responsible for an $15 CAD shipping fee.